We've made the move from our old NodeBB based forum to this new Flarum based one.
The motivation to switch was mostly based on our ability to integrate the forums with our new support infrastructure, minimize server costs and a whole bunch of other boring reasons. The great thing now is that when people open up forum topics, they get added to our support queue automatically letting us have everything in one centralized location. We couldn't pull that off with NodeBB.
These forums are for support for the free version of Media Cloud, or people with pre-sale questions, or questions not directly related to customer support (ie performance tips, etc).
Because we're basically a two man shop now, we simply don't have the resources to keep providing the support we were providing prior to the holidays and my illness. Media Cloud is a very technical plugin and that has some unique support challenges.
So, if you have a Basic, Pro or Agency license, please submit a support ticket https://support.mediacloud.press/submit-issue/ as we prioritize those over the forums.